Andy was very professional and was willing to adjust his schedule to help me out which was greatly appreciated. He had other jobs for today but made it out to see me first before making his drive back in the opposite direction to his other job. I had a very difficult cable run through the wall with an exaggerated pull to make it over the roof beams and down. I am not sure the quality of the line but something was causing the cables to get stuck up in the wall. My patients was tested with this. If I do meet the engineer who designed this I would love to drag them to the house and make them pull the line themselves! Andy navigated the run and mounted the new tv mount to the wall. Very clean and all wires are hidden. I would def hire Andy again.